Refund policy

RETURNS & STORE CREDIT

Because our pieces are handmade, all sales are final, and we do not offer refunds. However, unused items in their original condition may be returned for store credit if you contact us within 7 days of delivery. Return shipping costs are the customer’s responsibility. Personalized or custom-made items are not eligible for return or store credit.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive the wrong item, please contact HOOK within 72 hours of delivery. Include your order number and clear photos of the item and packaging so we can make it right.

Thank you for supporting handmade. We hope you love your one-of-a-kind HOOK.